Shipping policy

Craft Therapy Shipping Policy

Last updated: 22/05/2026

Craft Therapy ships within the United Kingdom and internationally.

Orders are normally processed within 1–5 business days after payment confirmation.

Processing times may be extended during busy periods, holidays, product launches, or promotional events.

Estimated delivery times are:

United Kingdom: 2–7 business days

International: 5–21 business days

Delivery estimates are approximate only and are not guaranteed.

Shipping costs are calculated at checkout based on destination and order weight where applicable.

International customers may be responsible for:

These charges are determined by the destination country and are the responsibility of the customer.

Craft Therapy is not responsible for delays caused by customs clearance.

Where tracking is available, tracking details will be provided once orders have been dispatched.

Customers are responsible for ensuring shipping details are correct at checkout.

Craft Therapy cannot be responsible for delays or losses caused by incorrect address information provided by customers.

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the carrier.

Email: support@crafttherapyno1.com